Conflict Management and Negotiation

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  • Duration: 2 - 3 Hours or Self Paced
  • Publisher: LearnHUB, Powered by Regent Business School
  • Certification: A Certificate of Completion will be issued to all candidates who successfully complete the requirements of the programme.
  • Take your time and ensure to carefully engage with every aspect of this course, to ensure adequate preparation for the final assessment. A minimum of 80% is required to pass.
  • Clearly articulate the concept of conflict management, its importance in maintaining a harmonious work environment, and its role in fostering productive collaboration.
  • Examine common causes of conflict in the workplace, including interpersonal tensions, communication breakdowns, and differing organisational goals.
  • Explore and compare different conflict management styles , understanding when and how to apply each style based on the context and the needs of the individuals involved.
  • Discuss key negotiation techniques such as interest-based bargaining, win-win strategies, and compromise approaches, with practical examples of how these can be used to resolve conflicts effectively in a professional setting.
  • Delve into alternative dispute resolution techniques like mediation, arbitration, and facilitation, and evaluate their effectiveness in resolving workplace disputes outside of traditional legal or hierarchical channels.
  • It is advisable to complete this course in one-sitting. However, your progress is auto-saved and you can pick up where you left off if you are attempting this course at your own pace.

Course Content

Introduction
Module 2: Conflict Management 4 Topics
Conclusion
Additional Resource Material
Final Assessment