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Essential Customer Service Skills
This course covers three modules, with each module providing theoretical and practical insights, video explainers, in-lesson tasks, and case studies to support the learning process.
- CPD Points: 2
- Duration: 2 Hours or Self Paced
- Publisher: LearnHUB, Powered by Regent Business School
- Certification: A Certificate of Completion will be issued to all candidates who successfully complete the requirements of the programme.
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Accreditation Expiry Date: 2025/08/20
This course must be completed before the accreditation expiry date. - Take your time and ensure to carefully engage with every aspect of this course, to ensure adequate preparation for the final assessment. A minimum of 80% is required to pass.
Learning Outcomes:
By completing this course, you will be able to:
- Understand and discuss the importance of good customer service skills.
- Describe the skills that customer service representatives should have.
- Explain the processes of customer service breakdown and recovery.
- Consider how digitisation has modified and expanded customer services.
- It is advisable to complete this course in one-sitting. However, your progress is auto-saved and you can pick up where you left off if you are attempting this course at your own pace.
Course Content
Introduction | CPD
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Conclusion | CPD
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Additional Resource Material | CPD
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Final Assessment – CPD
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