Essential Customer Service Skills
Discover essential customer service skills and adapt to digital shifts for effective service
Course Fee:
R250
Publisher:
LearnHUB, Regent Business School
Duration
2 - 3 Hours or Self-Paced
Course Mode
Fully Online
Course Format
Interactive & Video Based Learning
Learning Outcomes:
- Understand and discuss the importance of good customer service skills.
- Describe the skills that customer service representatives should have.
- Explain the processes of customer service breakdown and recovery.
- Consider how digitisation has modified and expanded customer services.
Meet our Expert Instructors
This course was crafted by our dedicated full-time lecturers. With extensive experience in both professional practice and education, our instructors excel at cultivating talent and maximising student potential.
Dr. Kriyanka Moodley, PhD
Head of Department – DBA
Dr. Kriyanka Moodley holds a Doctor of Philosophy in Leadership from the Graduate School of Business and Leadership at the University of KwaZulu-Natal (UKZN), South Africa. With 10 years of leadership experience, she focuses on personal mastery through research and facilitation aimed at ongoing self-improvement and growth.
Certificate of Completion
At LearnHUB, we believe in recognising your achievements every step of the way.
That’s why you will achieve a certificate for every course that you successfully complete.
Skill Set Development
- Active listening
- Empathy
- Problem-solving
- Verbal communication
- Conflict resolution
- Building rapport
- Time management
Frequently Asked Questions
In this course, you will learn the fundamental skills required for providing exceptional customer service, including communication, problem-solving, and empathy. The course emphasizes the importance of creating positive customer experiences and building long-term relationships.
No specific prerequisites are required. This course is designed for individuals who wish to enhance their customer service skills, regardless of prior experience. A commitment to improving customer interactions will be beneficial.
Upon successful completion of the course, you will receive a Certificate of Completion in Essential Customer Service Skills. This certification can strengthen your professional profile by demonstrating your dedication to customer satisfaction and your ability to deliver high-quality service.
Contact Us
Have any queries?
Feel free to reach out if you have any questions