Conflict Management and Negotiation

Discover keys to outstanding customer service: importance, skills, handling issues and using digital tools for better experiences

Course Fee:

R250

Publisher:

LearnHUB, Regent Business School

"I used to avoid conflicts at work, but now I handle them with confidence. This course taught me valuable negotiation skills that have made a difference in my career."

Nomsa Mthembu

HR Specialist

Learning Outcomes:

By completing this course, you will be able to:

Clearly articulate the concept of conflict management, its importance in maintaining a harmonious work environment, and its role in fostering productive collaboration.
Examine common causes of conflict in the workplace, including interpersonal tensions, communication breakdowns, and differing organisational goals.
Explore and compare different conflict management styles , understanding when and how to apply each style based on the context and the needs of the individuals involved.
Discuss key negotiation techniques such as interest-based bargaining, win-win strategies, and compromise approaches, with practical examples of how these can be used to resolve conflicts effectively in a professional setting.
Delve into alternative dispute resolution techniques like mediation, arbitration, and facilitation, and evaluate their effectiveness in resolving workplace disputes outside of traditional legal or hierarchical channels.

Meet our Expert Instructors

This course was crafted by our dedicated full-time lecturers. With extensive experience in both professional practice and education, our instructors excel at cultivating talent and maximising student potential.

Dr. Kriyanka Moodley, PhD

Head of Department – DBA

Dr. Kriyanka Moodley holds a Doctor of Philosophy in Leadership from the Graduate School of Business and Leadership at the University of KwaZulu-Natal (UKZN), South Africa. With 10 years of leadership experience, she focuses on personal mastery through research and facilitation aimed at ongoing self-improvement and growth.

Certificate of Completion

At LearnHUB, we believe in recognising your achievements every step of the way.

That’s why you will achieve a certificate for every course that you successfully complete.

Skill Set Development

Negotiation techniques
Conflict de-escalation
Communication techniques
Emotional intelligence
Building trust
Conflict resolution styles
Decision-making under pressure

Frequently Asked Questions

What will I learn in the Conflict Management and Negotiation course?

In this course, you will learn essential conflict resolution strategies and negotiation techniques that can be applied in both personal and professional contexts. The course emphasizes the importance of understanding different conflict styles and developing effective communication skills to resolve disputes amicably.

Are there any prerequisites for enrolling in this course?

No specific prerequisites are required. This course is suitable for anyone interested in improving their conflict management and negotiation skills, regardless of their current level of experience. A willingness to engage with conflict scenarios will be beneficial.

What certification will I receive upon completing the course, and how can it benefit my career?

Upon successful completion of the course, you will receive a Certificate of Completion in Conflict Management and Negotiation. This certification can enhance your resume, showcasing your ability to manage conflicts constructively and negotiate effectively in various situations.

Contact Us

Have any queries?
Feel free to reach out if you have any questions