Conflict Management and Negotiation
Discover keys to outstanding customer service: importance, skills, handling issues and using digital tools for better experiences
R250
Course Information
This course comprises three modules, with each module providing theoretical and practical insights, video explainers, in-lesson tasks and case studies to support the learning process.
- Duration: 2 – 3 Hours or Self Paced
- Publisher: LearnHUB, Powered by Regent Business School
- Certification: A Certificate of Completion will be issued to all candidates who successfully complete the requirements of the programme.
Learning Outcomes:
By completing this course, you will be able to:
- Define conflict management.
- Understand the reasons for workplace conflict.
- Describe conflict management styles.
- Explain negotiation strategies used in the workplace.
- Understand how alternative dispute resolutions work.
Course Content
Certification
Certificate of Completion
At LearnHUB, we believe in recognising your achievements every step of the way
That’s why we offer certificates for every course you successfully complete, all included in your purchase
Admission and user requirements
- There are NO admission requirements
- Own laptop or PC or tablet/mobile
- Own internet connection required
- Approximately 1-2 GB of data
