Short Course
Essential Customer Service Skills
Discover essential customer service skills and adapt to digital shifts for effective service
Video-led
100% Online
Self-Paced
2 - 3 Hours
Course Price
R295
This course includes:
- Engaging video lessons
- In-Lesson Tasks
- Resources Material
- Assessments
- Certificate of Completion
- Secure Checkout
Learning Outcomes
By completing this course, you will be able to:
- Understand and discuss the importance of good customer service skills.
- Describe the skills that customer service representatives should have.
- Explain the processes of customer service breakdown and recovery.
- Consider how digitisation has modified and expanded customer services.
Your learning journey
Simple, clear and learner-friendly
1
Enrol Online
Pay securely and get access immediately.
2
Watch Lessons
Complete short interactive video lessons.
3
Complete Activities
Apply skills through practical learning activities.
4
Earn Certificate
Receive your certificate after successful completion.
Certificate of Completion
At LearnHUB, we believe in recognising your achievements every step of the way.
That’s why you will achieve a certificate for every course that you successfully complete.
Frequently Asked Questions
Answers before learners enrol
Is this course suitable for beginners?
Yes, no prior experience is required.
Will I receive a certificate?
Yes, after successful completion.
How long does it take?
The course is designed to take approximately 2 to 3 hours.
Can I access the course using my phone?
Yes, the design is responsive and mobile-friendly.
Ready to build your career soft skills?
Take the next step toward stronger communication, confidence and workplace performance.