Short Course
Conflict Management and Negotiation
Discover keys to outstanding customer service: importance, skills, handling issues and using digital tools for better experiences
Video-led
100% Online
Self-Paced
2 - 3 Hours
Course Price
R295
This course includes:
- Engaging video lessons
- In-Lesson Tasks
- Resources Material
- Assessments
- Certificate of Completion
- Secure Checkout
Learning Outcomes
By completing this course, you will be able to:
- Clearly articulate the concept of conflict management, its importance in maintaining a harmonious work environment, and its role in fostering productive collaboration.
- Examine common causes of conflict in the workplace, including interpersonal tensions, communication breakdowns, and differing organisational goals.
- Explore and compare different conflict management styles , understanding when and how to apply each style based on the context and the needs of the individuals involved.
- Discuss key negotiation techniques such as interest-based bargaining, win-win strategies, and compromise approaches, with practical examples of how these can be used to resolve conflicts effectively in a professional setting.
- Delve into alternative dispute resolution techniques like mediation, arbitration, and facilitation, and evaluate their effectiveness in resolving workplace disputes outside of traditional legal or hierarchical channels.
Your learning journey
Simple, clear and learner-friendly
1
Enrol Online
Pay securely and get access immediately.
2
Watch Lessons
Complete short interactive video lessons.
3
Complete Activities
Apply skills through practical learning activities.
4
Earn Certificate
Receive your certificate after successful completion.
Certificate of Completion
At LearnHUB, we believe in recognising your achievements every step of the way.
That’s why you will achieve a certificate for every course that you successfully complete.
Frequently Asked Questions
Answers before learners enrol
Is this course suitable for beginners?
Yes, no prior experience is required.
Will I receive a certificate?
Yes, after successful completion.
How long does it take?
The course is designed to take approximately 2 to 3 hours.
Can I access the course using my phone?
Yes, the design is responsive and mobile-friendly.
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