Short Course
Conflict Management and Negotiation | 2 CPD Points | FPI250712773
Discover keys to outstanding customer service: importance, skills, handling issues and using digital tools for better experiences
2 CPD Points
100% Online
Self-Paced
2 - 3 Hours
Course Price
R225
This course includes:
- Engaging video lessons
- In-Lesson Tasks
- Resources Material
- 2 CPD Points
- Certificate of Completion
- Secure Checkout
Learning Outcomes
By completing this course, you will be able to:
- Articulate the concept of conflict management
- Explain the importance of managing conflict in maintaining a harmonious work environment and its role in fostering productive collaboration.
- Examine common causes of conflict in the workplace.
- Explore and compare different conflict management styles , understanding when and how to apply each style.
- Discuss key negotiation techniques using practical examples of how these can be used to resolve conflict effectively in a professional setting.
- Delve into alternative dispute resolution techniques and assess their effectiveness in resolving workplace disputes outside of traditional legal or hierarchical channels.
Your learning journey
Simple, clear and learner-friendly
1
Enrol Online
Pay securely and get access immediately.
2
Watch Lessons
Complete short interactive video lessons.
3
Complete Activities
Apply skills through practical learning activities.
4
Earn Certificate
Receive your certificate after successful completion.
Certificate of Completion
At LearnHUB, we believe in recognising your achievements every step of the way.
That’s why you will achieve a certificate for every course that you successfully complete.
Frequently Asked Questions
Answers before learners enrol
Is this course suitable for beginners?
Yes, no prior experience is required.
Will I receive a certificate?
Yes, after successful completion.
How long does it take?
The course is designed to take approximately 2 to 3 hours.
Can I access the course using my phone?
Yes, the design is responsive and mobile-friendly.
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