Final Assessment: Conflict Management and Negotiation

Conflict becomes observable in the manifest stage.

 Conflict is rare and avoidable in the workplace.

When employees have different objectives or goals, they are more likely to end up in conflict.

Competition and conflict will happen when resources are limited and only some employees can attain them

Conflict can help businesses to evaluate problems within existing systems.

Following a workshop held by HR Advantage, their client reported significant improvements in inter-team relationships.

Interpersonal conflict is internal, where an individual struggles with perception or choice.

An accommodating conflict management style requires both parties to accept the view of the other.

Businesses should have a conflict policy that clearly outlines its no-tolerance stance on abusive types of behaviour.

HR Advantage successfully facilitated a workshop to help improve interactions between team members in the marketing and sales group of a large hotel.

The two common types of negotiation are distributive negotiation and integrative negotiation.

A conciliator is a third party that provides communication between two conflicting parties

Mediation is a type of third party that can dictate an agreement.

With integrative bargaining, an agreement is reached to benefit both parties

Within six weeks of ENS’s intervention for a client in the printing industry, two unions signed agreements with the management.

For disagreements to be labelled a ‘conflict’, the following should happen:

The prelude to conflict is known as the

During the felt stage an individual will

Some of the reasons for workplace conflict include

A benefit of conflict is

The aftermath stage of conflict is when

According to the __________theory, conflict is natural and inevitable among people who work together.

There are _________ conflict management styles.

An avoiding management style is one where

The following preventative measure can be used to reduce conflict in the workplace:

During the presentation phase of negotiation

There are ______ types of collective bargaining.

With ____________ the redistribution of profit is discussed to increase wages, bonuses, and financial benefits

Productivity bargaining focuses on

Workplace forums allow